WE'VE GOT YOU COVERED WITH A FREE PHONE*! Feel confident knowing you're backed by the network America relies on WE'VE GOT YOU COVERED WITH A FREE PHONE*! Feel confident knowing you're backed by the network America relies on

ENJOY THE BEST OF BOTH WORLDS

When it comes to your phone, you deserve a network you can trust. Now that Walmart Family Mobile is part of Verizon, you’ll gain the coverage and confidence that come with your new network – plus a FREE phone*. And what’s best: without having to make any changes to your existing plan.

Phones

CELEBRATE WITH A FREE PHONE!*

Want even more to get excited about? Unlocking Verizon’s wireless network is fast, foolproof, and did we mention FREE? All you have to do is request a new Verizon-compatible phone (at no cost to you) and activate it.

GET MY FREE PHONE

You must enter your phone number to see your offer.
Phone models may vary.

WHAT YOU CAN EXPECT:

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Keep what you love about Walmart Family Mobile

Make no changes to your
plan or perks!

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Gain access to Verizon’s network

Unlock the network
America relies on!

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An easy and
FREE switch

It just takes a few simple
steps to get on board!

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Get a FREE Verizon-compatible phone

Enter your phone number to
see your offer.

To learn more about the transition, please click here.

FOLLOW THESE STEPS TO START ENJOYING EVERYTHING THE VERIZON NETWORK HAS TO OFFER

STEP 1: GET A COMPATIBLE PHONE

Visit our online store for a wide variety of compatible devices to choose from. Be sure to enter your phone number to see free phone options as well as discounts.

STEP 2: ACTIVATE YOUR DEVICE

Once you receive your free phone and SIM card, text∆ ONESTEP to 611611 from your current device to complete the upgrade process.

Important Message

IMPORTANT: Your upgrade is not complete until your new phone is activated using the new Verizon SIM card that comes with your device.

Transfer between phones

STEP 3: TRANSFER CONTENT TO YOUR NEW PHONE

If you’ve activated a Verizon-compatible Smartphone, download the Transfer Wizard app to transfer your contacts, photos, messages, and more from one Smartphone to another.

App Store Google Store

When downloading and using this app, standard data rates may apply.

SUPPORT IS STANDING BY

If you have questions or need assistance completing your upgrade, call us at 866-667-6437.

California residents call 888-899-8789.

Important Details:

Offer available online only. Offer only applicable for a single use and one phone per customer.

You will keep your phone number, Service End Date, Plan, balance, and benefits once your upgrade is complete.

Phones purchased online under $##UDF1## are not eligible for refund on the remaining offer balance.

Your current Walmart Family Mobile Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024.

By agreeing to transfer your service to the Verizon network and accepting our phone offer, you agree that your current device, once deactivated, will not be able to be used for service from Walmart Family Mobile again. We reserve the right to deactivate service on your current device and activate service on your new, Verizon-compatible replacement, once you’ve received it.

When upgrading to a new network, your coverage may be affected.

To learn more about the transition, please click here.

FREQUENTLY ASKED QUESTIONS

How do I unlock my personal T-Mobile device?

T-Mobile Device Unlock Process

Steps to check your device unlock status & eligibility:
  1. Go to the carrier’s website where you originally purchased the phone and log into your account.
  2. Click on the phone number/device you want to unlock, and select View Details.
  3. Click on the device image for the device you want to unlock.
  4. In the list below the device image, click on Check device unlock status.
  5. The next page should display the status “Device unlocked” or “Device locked”.
  • Status unlocked: Certain T-Mobile devices are sold unlocked. Some locked devices will be unlocked remotely once they meet the eligibility criteria.
  • Status locked: Look under the device image to see if it’s eligible to be unlocked.
To unlock an eligible device:
Once you’ve received communication that your device is eligible to be unlocked, go to this page and follow the instructions.
www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
For unlock instructions, scroll down to Unlock Your Device.

Unlock Your Device
Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact Us so we can provide it.

  1. Make sure you are connected to the T-Mobile network or Wi-Fi.
  2. Swipe up on your Homescreen to open the Apps tray and follow the steps below:
    • Samsung:
      • Newer devices: Settings > Connections > More Connection Settings > Network Unlock
      • Older devices: Use the Device Unlock app pre-installed on your device. If you do not have this app, your device is unlocked, or it is on a 2019 or newer OS.
    • OnePlus (6T and newer): Settings > Wi-Fi & internet > SIM and network, then choose Advanced or Network Unlock
    • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
    • Other manufacturers: Choose your device on the Devices page. Then, click the Security drop-down to find Mobile Device Unlock steps.
  3. Select Permanent Unlock and wait while the device completes the unlock.
  4. Restart the device.

Can I bring my own Verizon-compatible phone?

Yes, you may! You can get a Verizon-compatible phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.

Can I keep my current SIM card?

No, your current SIM card is not compatible with the Verizon network. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to not connect to the Verizon network.

How can I activate my new device?

If you got your new phone (or SIM) from our online store, text∆ the word ONESTEP to 611611 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

How can I request a new SIM Card?

To request a new SIM Card, please call 866-667-6437.

What will happen to my Plan and benefits after I switch to the Verizon network?

You get to keep them! Your Plan and benefits will be transferred, and your Service End Date won’t change once your upgrade is complete.

What will happen if I don’t replace my phone?

We may reach out to you in the future if and when a phone replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing phone; however, doing so means you will not have access to the Verizon network.

How can I transfer my content to my new phone?

You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good Wi-Fi.

I already placed my order, where can I check my order status?

Visit our site anytime to track your order.
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KEEP EVERYTHING YOU
LOVE ABOUT WALMART
FAMILY MOBILE

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THE BEST SELECTION
OF PLANS

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CONTRACT-FREE
WIRELESS

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PERKS & SAVINGS FROM
WALMART FAMILY MOBILE
REWARDS