Walmart Family Mobile

ENJOY THE BEST OF BOTH WORLDS

The future of Walmart Family Mobile is here, and we can’t wait to celebrate with you! Now that we’re part of Verizon, you can access Verizon’s network while keeping everything you love about your service with just a simple swap of your SIM card.

Best of all, unlocking Verizon’s network is fast, foolproof, and FREE! All you have to do is request a new Verizon SIM card (at no cost to you), swap it out for your existing SIM card, and activate it.

CELEBRATE WITH A FREE MONTH OF SERVICE!

Want even more to get excited about? Once you activate your new SIM card, we’ll give you a FREE month of your current Service Plan, so you can enjoy the service you love, on us!

Free service plan will be automatically applied in reserve after your new SIM card is activated.
Phone must be unlocked before activating new SIM card.
You must enter your phone number to see your offer.

WHAT YOU CAN EXPECT:

Verizon’s Nationwide network

Unlock the network America
relies on!

Video and audio in HD

Enjoy HD streaming with
Verizon’s network!

Keep what you love
about Walmart Family Mobile

Make no changes to your plan,
device, or perks!

An easy and FREE switch

It just takes 3 simple steps to
get on board!

To learn more about the transition, please click here.

FOLLOW THESE STEPS TO START ENJOYING EVERYTHING THE VERIZON NETWORK HAS TO OFFER

STEP 1: GET A COMPATIBLE SIM CARD

Visit our online store to request your FREE replacement today.

STEP 2: ACTIVATE YOUR SIM CARD

Once you receive your SIM card, text^∆ ONESTEP to 611611 and follow the prompts to activate it.

STEP 3: INSTALL YOUR SIM CARD

Watch this helpful video on how to install your new SIM card.

SUPPORT IS STANDING BY

If you have questions or need assistance completing your upgrade, call us at 866-667-6437.

California residents call 888-899-8789.

Important Details:

Offer only applicable for a single use per customer.

Activating your new SIM card will automatically transfer your phone number and remaining benefits.

To activate your new SIM card, from your old SIM card text^Δ ONESTEP to 611611.

Your current Walmart Family Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024.

Upon activating your new SIM card, you’ll need to reset your voicemail – old messages will also be lost.

By agreeing to transfer your service to the Verizon network and accepting our SIM card offer, you agree that your current SIM card, once deactivated, will not be able to be used for service from Walmart Family Mobile again. We reserve the right to deactivate service on your current SIM card and activate service on the new, Verizon-compatible replacement, once you’ve received it.

Your SIM card replacement is compatible with the 5G network when used with a 5G capable device inside the 5G coverage area.

When upgrading to a new network, your coverage may be affected.

FREQUENTLY ASKED QUESTIONS

What is a SIM card?

Your Subscriber Identity Module (SIM) card is a portable memory chip that stores your unique user ID and service details while connecting you to the network.

How will I get my special offer?

All you have to do is activate your SIM card! Once your new SIM card has been activated, your free month of service will automatically be added to your account.

Will the new SIM card work with my phone?

Absolutely! The size of your new SIM card can be customized to fit any phone and will come with instructions on how to get the proper fit for yours. Then, all you’ll need to do is activate your new SIM card and replace it with the existing one.

What will happen with my voicemail?

Unfortunately, once you activate your new SIM card, you’ll need to reset your voicemail, and any existing messages will also be lost.

What will happen if I don’t replace my SIM card?

We may reach out to you in the future if and when a SIM card replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing SIM card; however, doing so means you will not have access to all the benefits of the Verizon network.